Category Archive:

Tech Tips: Power Cycling your radio

For those of you wondering how to properly power cycle or reboot your ZigWireless radio we have created a simple troubleshooting guide to help you.

You can find the guide here (in .PDF format)

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ZigWireless announces recommended wireless router

Wireless Routers are our #1 support issue. It seems the quality of many “consumer grade” routers has been lacking. We see performance issues, lockups, and other problems with just about every brand of router out there. We have found a good router we can feel confident recommending.

http://routerboard.com/RB751U-2HnD

If you are in the market for a solid, well performing router we recommend these. Shoot us an e-mail and we can get you in contact with how to get one from one of our partners. ZigWireless does not sell these directly, nor do we make any profit from recommending them. We simply want our customers to have the best experience possible they can.

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Storm Season tips

With storm season upon us it is a perfect time to remind our customers on some tips to help your ZigWireless Internet service running smoothly.

If you can, unplug your equipment during any thunder/lightning storms. We have found most electrical surges come in from the meter side of the power service. They then travel through your electrical outlets until something stops them. If your ZigWireless radio is unplugged there is much less chance of this type of event hurting your radio.

Invest in a good quality surge protector and/or battery backup. This will lessen the chance of electrical surges if you are not home and a storm comes along. Battery Backups also help regulate power during brownouts, especially when energy demand is high.

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New Articles added to Knowledge base

Some frequently asked questions have been added to our KnowledgeBase.  You can find them here..

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Tech Post: Apple iTunes Issues

For anyone having issues with Apple iTunes please check out the following links:

http://support.apple.com/kb/TS1814

Do you need to check for the latest iTunes update in Windows? Going through all the help tutorials and menus is sometimes confusing. With these simple steps, you will be shown how to check for the latest iTunes update in Windows with absolutely no stress:

    • 1 Start the iTunes program on your computer. This should only take a second and then you will be ready to use the program.
    • 2 Click the Help Menu. This is located at the top of the screen on the left, right next to the Advanced menu.
    • 3 Scroll down and click where the menu reads Check for Update. It may take a moment before anything happens, depending on your Internet connection.
    • 4 Click on the Update Now option if one appears. When your version of the program is the latest one that is available, a text box will appear on the screen and inform you of this.
    • 5 Restart your iTunes program once the installation of your update is complete just to be sure that everything is set up properly.
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Midwest storm season

Storm Season is upon us in Indiana. This means lots ofthunderstorms, which can potentially damage your ZigWireless equipment.  If you follow some simple guidelines you can minimize any damage mother nature can cause.  The simplest thing you can do is to unplug your black power Injectorgoing to the radio on your roof during any storms.  Also unplugging your computer and router can protect them. By simply doing this you can solve 90% of the problems we see.

The next thing you can do is buy a UPS battery Backup.  There are several brands out there sold by retailers such as Wal-Mart, Best Buy, and others.  If possible get the ones with Ethernet surge protection.  A battery backup protects from spikes as well as brownouts.  A simple $50 investment could save your $500+ PC from damage.

The above two steps can save you from experiencing outages.  Due to the size of our ever-growing network service calls could take some time to fulfill after a storm.  If you can prevent the need for a service callyou can be up and running on the Internet without any downtime.

Once the storms have passed and you experience issues you can try the following steps.

1.Have you rebooted your computer and Wireless radio and any routers you have?  ZigWireless recommends you reboot things in this order.
A)Reboot the Radio provided by ZigWireless.  This is accomplished by locating the black Power adaptor with 2 cat-5 (Ethernet) cables and a powercord in it.  Remove power and wait 10 seconds and plug power back in.
B)After 30 seconds of doing  reboot any PC or router you may have connected.  If you have a router reboot that by unplugging it and waiting 10 seconds.  After 30 seconds reboot your PC.

2.Check your connections.  Does the POE have a green light on it? If not make sure your power connections are secure.

3.Do you have LAN/Link lights on the cable plugged into your router/PC.  Most routers have an“Internet” or “Wan” light to let you know it is at least connected to the radio. If not make sure your connections are securely plugged in.

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ZigMail and lots of messages

From the GMAIL BLog

Gmail offers a ton of customization, and when you get hundreds of emails every day it’s crucial that you have it set up to process mail quickly and efficiently. Working on Gmail, I get asked all the time what settings and features I use to help me power through my mail. Rather than answer my friends and co-workers one by one, I thought I’d put it all into a blog post. So here goes.

  • Turn on Priority Inbox. I couldn’t live without Priority Inbox. I keep the default set-up with important and unread mail at the top of my inbox and the section for everything else at the bottom.
  • Show more than 25 conversations in your inbox. I like to see as many emails as possible per page so I can quickly scan through my mail, so I have this set to 100 (the max possible). Go to Gmail Settings and look for “Maximum page size” which you can change to 25, 50, or 100.
  • Enable keyboard shortcuts. Press the “?” key when looking at your inbox to see the list of keyword shortcuts. Make sure they are turned on, then pick one or two to start with and try to learn more as you become comfortable. I probably use ‘e’ to archive my messages and ‘j’ and ‘k’ to move through messages the most.

Many of the features I love can be found in Gmail Labs (click on the “Labs” tab from Gmail Settings). I have a ton of them on, but the combo of these four work really well for me:

  • Inbox preview: Shows a simple, static preview of your inbox while Gmail is loading. While you can’t take action on the messages until your inbox fully loads, it’s great to get a sneak peek and form a plan of attack.
  • Send and archive: Adds a button that lets you send a reply to a message and archive the conversation in a single click (keyboard shortcuts work well with this one, too).
  • Background send: Lets Gmail send your mail in the background while you move on to more important things.
  • Auto advance: Automatically shows the next conversation instead of going back to your inbox after you delete, archive, or mute a conversation. When combined with the “Send and archive” button and background send, this feature makes reading and replying to messages lightning fast.
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Local speed test and tips

For those of you who are looking to check your local speed try out the following site:

http://www.zigwireless.com/speedtest/

The problem with external sites is they are dependent on the conditions on the public Internet.  If a router 3 hops away from our netwok is congested this will affect your speed test result.

Also, keep in mind any device on your local network using internet at the same time you run your speed test will skew your results. For a true test take a computer and plug directly into your Power Injector (POE) and run the test.

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New Knowledgebase article on troubleshooting slowness

http://helpdesk.zigwireless.com/cgi-bin/helpdesk/kb.cgi?do=read&id=12&lang=en

The above article will help you track down issues if you are seeing slowness.  ZigWireless monitors all of our backbone connections and Access Points.  However, we do not monitor individual customers.  If you suspect slowness on your connection please try the steps the above article mentions.

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ZigWireless & your e-mail

Here is a link to a Google blog article about disaster recover and your e-mail. Since ZigWireless is a Google Apps partner you get all of the protections and disaster recover with your @zigwireless.com e-mail address.

http://googleenterprise.blogspot.com/2010/03/disaster-recovery-by-google.html

Google has multiple diverse data centers to ensure your e-mail is up and running 99% of the time.

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